Refund policy

Return Eligibility Criteria

• Items must be unused, in their original packaging, with all seals intact.

• Due to health and hygiene standards, opened healthcare products, personal care items, and prescription drugs (if applicable) are non-returnable unless delivered damaged, defective, or expired.

Return Timeframe You may request a return within [X DAYS, e.g., 7 DAYS] of receiving your order.

Handling Damaged or Defective Products If you receive a damaged or incorrect product:

1. Contact us within [e.g., 48 HOURS] of delivery at apnasetu00@gmail.com.

2. Provide your Order ID along with clear photos or an unboxing video showing the damage/defect.

3. We will organize a free replacement or full refund upon verification.

Refund Process and Timing

• Once your returned item is received and inspected at our warehouse, your refund will be initiated.

• Approved refunds are processed back to the original payment source within [REFUND PROCESSING TIME, e.g., 5-7 BUSINESS DAYS]. For Cash on Delivery orders, refunds are issued via bank transfer to details provided by the customer.